Order detail
Click any order on the Orders list to see the full picture of that purchase.
What you’ll see
- Order reference and date
- Which route was bought
- Customer email
- Amount and currency
- Whether a discount code was used
- Current status (paid, refunded, cancelled, etc.)
Who can open this page?
- Ravelun admins — any order
- Partners — only orders for routes that belong to their organisation
If you can’t open an order, it probably belongs to another partner’s route.
Actions you might take
Depending on the situation and your role:
| Action | When |
|---|---|
| Refund | Customer shouldn’t have been charged, or you’re offering goodwill |
| Cancel | Order hasn’t completed payment yet |
If an action isn’t available, the order may already be refunded or in a state that can’t be changed. Error messages on screen explain what went wrong.
Links from here
- Jump back to the orders list
- Open the route in the editor (if you have permission)
- Open the customer’s user profile (Ravelun admins)